PowerPanel has several strong points, such as Account mgt, Invoicing, and Debtor Mgt.
But a module that does not what could be expected from a professional product is the Plesk interface.
What is the problem?
1) Highest priority problem: PowerPanel hosting packages are not linked with Plesk Service Plans: PowerPanel always creates Plesk "custom" packages.
2) High priority problem: PowerPanel disregards the PP-user's language when creating a Plesk customer with subscription.
Why is it a problem?
1) Disregarding Plesk Service Plans:
a) Managing different Service Plans in Plesk, and having an overview of them, becomes impossible.
b) Dozens of options available in Plesk Service Plans are not available in PowerPanel, which causes those options to remain unused, which is unacceptable: PowerPanel firmly decreases Plesk's value, instead of leveraging it.
2) Whatever language a user chooses in PP, (s)he will always get a Plesk environment in the default language defined for that Plesk server.
How do you solve the problem today?
1) Partly by manually assigning new subscriptions in Plesk from 'custom' status to their proper Plesk Service Plan. But Plesks "Additional Services", such as automatically create a WordPress installation (with predefined theme and plugin set) does not function that way --> All this needs to be done manually, which is not accepted by customers anymore ...
2) After every hosting order, we need to manually switch the Plesk environment for that Plesk customer to Dutch, if the user is not an English speaker.
How would you ideally solve the problem?
1) By shifting certain controls from PowerPanel to Plesk, hence avoiding double work:
x) Required: Under -> Sales -> Packages & Pricing: if the Plesk module is activated: add the option to choose the corresponding Plesk Service Plan for that PP hosting package with a drop down, and remove everything under "Hosting package basic settings" and "Hosting package for Plesk panel", as all these settings have already been defined in Plesk.
y) Then we would remove the user rights in manage e-mail addresses, databases, FTP-rights, subdomains and aliases from the PP-panel, and instead instruct the users to use Plesk for this.
2) When a user orders a new hosting plan: create the corresponding Customer account in Plesk with the language defined in PowerPanel for that user.
How big is the problem? (Business impact, frequency of impact, who is impacted).
1) This highly impacts our growth:
- We cannot offer automated provisioning, as several steps need to be done manually, while Plesk normally fully automates it (but PowerPanel prevents it).
- Not being able to automate provisioning means that customers don't take you seriously as a provider, and that you loose a lot of time with manual work.
- Plesk is adding new possibilities every few months, so our functional lag is growing, due to PowerPanel.
2) Every non-English speaking user is impacted: this is not user friendly, and again adds manual work.
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