Last year our support team has learned a lot about offering quality support for PowerPanel. Unfortunately, we came to the conclusion that our prices for the current licence model do not cover the costs we make to be able to offer quality support to our customers. To continue the support you were used to, we have decided, starting from the 1st of July, to work with support plans.
Because you are an existing customer we will offer you some extra time to adjust to this change. You can use our support in its current capacity until the 15th of August. After the 15th of August we will ask you to activate one of our new support plans if you need more than our free support plan offers.
We have analysed how much support our customers need on average and set our new plans based on this research. This means in most cases there will be no difference for our customers.
If you think you need more support or better response times, please activate one of our support plans. The support plans we offer have different SLA’s, and differ in the amount of support tickets you can send in, and also have an option for support by phone.
On this page we have lined up the different support plans. If you'd like to activate a support plan right now, please read this article on how to activate it.
We've recently launched our renewed knowledgebase. We've integrated it into PowerPanel. You can now click on support on any page in PowerPanel. This allows you direct access to the articles related to the page you are on. We add new articles on a daily basis, which will give you a better understanding of PowerPanel, and help you solve issues yourself.
You can also access our knowledgebase anytime you'd like. You can search our knowledgebase for articles or ask questions to our online community.