If you need support for PowerPanel you can enable a support plan. Please follow the steps below to active the support plan you need.
1. Login to PowerPanel
First you need to log into PowerPanel. If you don't have an account you can create an account (use the menu in the header and choose register). If you need help to log into PowerPanel, please read how to log in here.
2. Open your support options
In the top right corner of the header bar you will find the question mark icon.
If you click on it you will see three options, please click the support options item.
3. Choose your support option
Now you have the support options popup on your screen. Click the green button activate support plan.
Now choose the option you want to enable, click the agree checkbox and activate your plan.
4. Finish your purchase
It might happen that you do not have enough credit at the time. If this happens you will need to pay the corresponding invoice. This invoice will be sent to you by e-mail. Check your mailbox or go to your invoices to make the payment.
After your payment has been processed, the support option will be activated.
5. How to terminate your support plan
If you think you don't need the support plan, you're always free to terminate your plan. After you order a support plan PowerPanel will create a subscription for you. Go to your subscriptions and click the termination button.
Note: You can cancel your plan whenever you want, however, we will only refund your purchase if you had an active plan for at least a month.